Frequently Asked Questions


I am having trouble making my MEFA Loan payment. What can I do?

We may have relief options available. Please call our loan servicing provider, American Education Services (AES), at (800) 233-0557. A dedicated AES representative will work with you one on one to create a solution that meets your individual needs. You may also engage with AES via their self-service website and mobile app. Options for relief include a modified payment plan, which could provide a temporary reduction in your monthly installment, allowing you to continue the paydown of your loan(s) during a challenging economic time.

The federal government is suspending all interest and repayment on federally held student loans through December 31st. Does that apply to my MEFA Loan?

MEFA Loans are private family loans, not federally held student loans, and are not covered by the suspension on repayment. However, MEFA does have relief options available. Please reach out to our loan servicing provider, AES, at (800) 233-0557.

I am considering refinancing my private and federal loans. What do you think?

MEFA recommends you carefully review your current and potential future benefits on your private and federal loans before refinancing with a private education loan. When you refinance your student loan debt with MEFA, you will lose current and future benefits associated with those student loans. Currently, there are changes that temporarily waive interest and suspend your obligation to make payments on federally held loans. You can learn more about these benefits by contacting your federal student loan servicer.